Careers at SiteMinder

At SiteMinder, we believe our success comes from our people. We build diverse, inclusive teams where different voices, backgrounds and perspectives are valued. Our differences drive innovation for our customers, and our people bring the ideas, expertise and energy that help us keep moving forward. We’re better together. What we do... Right now, somewhere in the world, a hotel is taking a booking or increasing their revenue through technology you could help build. SiteMinder is the world’s leading hotel commerce platform. For more than 20 years, we’ve helped hotels attract guests, maximise revenue, forecast demand and perform at their best. Today, our platform supports 56,000+ hotels in 150+ countries, connects to 3,000+ partners and powers more than 140m reservations and AU$85 billion+ in hotel revenue each year. That’s the kind of impact your work can have here. You’ll solve meaningful challenges with AI, simplify complexity and build solutions that help hotels perform. Supported by clear purpose, a strong platform and teams who care about what they’re building, you’ll have the opportunity to shape the future of an industry that never stands still. About the Engineering Manager role… Reporting to the Engineering Director, you will drive technical execution in line with business objectives, while ensuring the development of your team and culture within your designated portfolio. As an Engineering Manager, you will be experienced in people leadership, planning, delivery, stakeholder engagement, and influencing. Working closely with Product Managers, this role will partner with engineering and product leadership to shape the roadmap and enable robust planning and delivery, while also contributing to broader initiatives across the engineering organisation. What You’ll Do… Work closely with engineering and product leaders to set the roadmap, goals, priorities, and workflow for the company’s flagship portfolio. Drive the delivery of roadmap items and projects. Build and lead technical teams to work effectively in a collaborative environment, establishing successful ways of working with both remote and distributed teams. Drive high-performing software engineering teams; develop and coach engineers through regular 1:1s, provide constructive feedback, manage performance (including underperformance), and lead effective performance reviews. Recruit and onboard new technical team members. Invest in team members’ professional growth by identifying development opportunities, offering coaching, and providing pathways for career progression. Ensure a consistent approach to engineering practices and delivery methodologies. Contribute to wider engineering initiatives. Ensure high-quality software is delivered by your teams. Enable productivity by removing roadblocks, delegating effectively, escalating issues when required, and fostering a productive environment. What You Have… Foster strong engagement and collaboration, including building strong relationships, promoting team collaboration, recognising and rewarding achievements, and encouraging feedback. Experience leading and managing technical teams in a software/SaaS environment. Demonstrated experience leading technically complex projects. Experience hiring, evaluating the performance of, and developing the skills and careers of software engineers. Experience implementing reliable and efficient processes to accelerate software development and improve quality. Experience driving automation, efficiency, and the adoption of AI engineering tools. In-depth understanding of Agile software development methodologies and tools (Jira and Confluence). Working knowledge of project and change management principles and methodologies, including scope, timelines, and budgets. Experience working with geographically distributed teams and international experience would be highly advantageous. Understanding and experience with high-volume, real-time systems would also be highly regarded. Our Perks & Benefits… Mental health and well-being initiatives. Generous parental (including secondary) leave policy. Flexibility to work in a hybrid model (3 days in the office). Paid birthday, study, and volunteering leave every year. Sponsored social clubs, team events, and celebrations. Employee Resource Groups (ERGs) to help you connect and get involved. Think this role sounds like you? If so, we’d love to hear from you. Please send us your resume and our Talent Acquisition team will be in touch. When you apply, feel free to share your pronouns and let us know if you need any adjustments during the interview process, we’re here to support you. We also warmly encourage applications from people from underrepresented backgrounds.

At SiteMinder, we believe our success comes from our people. We build diverse, inclusive teams where different voices, backgrounds and perspectives are valued. Our differences drive innovation for our customers, and our people bring the ideas, expertise and energy that help us keep moving forward. We’re better together. What we do... Right now, somewhere in the world, a hotel is taking a booking or increasing their revenue through technology you could help build. SiteMinder is the world’s leading hotel commerce platform. For more than 20 years, we’ve helped hotels attract guests, maximise revenue, forecast demand and perform at their best. Today, our platform supports 56,000+ hotels in 150+ countries, connects to 3,000+ partners and powers more than 140m reservations and AU$85 billion+ in hotel revenue each year. That’s the kind of impact your work can have here. You’ll solve meaningful challenges with AI, simplify complexity and build solutions that help hotels perform. Supported by clear purpose, a strong platform and teams who care about what they’re building, you’ll have the opportunity to shape the future of an industry that never stands still. About the Senior Zuora Developer role… We are looking for a technical geek and an awesome collaborator who will not only design and build solutions in Zuora platform but will also be jointly responsible for technical thought leadership and work collaboratively with Billing operations functions, Salesforce developers and other internal Engineering teams. The Senior Zuora Developer is an important role in the team who is expected to be an expert in Billing (Product Catalog, Order Management, Rating & Billing, Global Payments, Reporting, Platform and Workflows) and Zuora CPQ modules. It is 100% a hands-on role. The successful candidate will have a strong understanding of data models, platform functionalities, API, ZOQL and experience integrating with external systems (Salesforce, Workday and internal systems). What you’ll do… The technical landscape is quite complex and exciting with multiple integration points. There is a huge backlog of exciting projects with primary focus being digitising the entire customer journey and bolstering the integration between Zuora, Salesforce, Workday and other Siteminder systems all while allowing and enabling the Billing Operations team to effectively use Zuora to perform Billing and Collections operations. Understand existing system landscape including but not limited to Zuora configurations (Product, Pricing, Subscription/Rate plan/Rate plan charge, Promos, Workflows, Bill runs, Refunds, Collections etc) Understand Siteminder product configuration, Sales and Billing cycle and associated technical implementations including Zuora Integrations with Salesforce, Workday and other Siteminder systems Design, Develop and maintain customisations within Zuora leveraging ZOQL and Zuora APIs, including the Orders API and Orders Harmonization model Building reusable workflows, data queries, reports, and automation for billing operations. Evaluate and adopt Zuora AI capabilities (agentic workflows, MCP Server) to automate billing operations and support use cases across the team Collaboratively develop and maintain integrations to Zuora alongside Salesforce and Workday Developers and Siteminder Engineering team Stay up to-date on Zuora functionalities and proactively identify opportunities for improvement Own and refresh sandboxes, provide guidance to L1 team and/or independently resolve BAU tickets and Incidents within SLA Create and maintain technical documentation What you have… Vast experience in Zuora with expertise in Zuora Billing (Product Catalog, Order Management, Rating & Billing, Global Payments, Reporting, Platform and Workflows) and Zuora CPQ(Quotes, 360+, Dev kit etc) modules Extensive experience in dealing with Zuora APIs and Data Loader Working knowledge of Zuora AI features and the Zuora MCP Server Expert in building and troubleshooting complex workflows Experience with data modeling and integration design Self motivated technical expert with high levels of Integrity and passion. Must be comfortable in rapidly changing and sometimes ambiguous work situations Able to independently investigate production incidents, communicate clearly with technical and non-technical stakeholders, identify root causes, and implement preventive improvements. Extensive experience conducting design workshops and finalising design approach with wider teams. Extensive experience in Designing and documenting optimal and scalable solutions to address business requirements Proven ability to independently perform development, testing and deployment Experience in dealing with Zuora Support. Experience in handling low level tickets including but not limited to user access creation/removal, defining user roles, creating price/product catalog etc Our Perks & Benefits… - Mental health and well-being initiatives - Generous parental (including secondary) leave policy - Flexibility to work in a Hybrid model (3 days in-office) - Paid birthday, study and volunteering leave every year - Sponsored social clubs, team events, and celebrations - Employee Resource Groups (ERG) to help you connect and get involved - Investment in your personal growth offering training for your advancement Think this role sounds like you? If so, we’d love to hear from you. Please send us your resume and our Talent Acquisition team will be in touch. When you apply, feel free to share your pronouns and let us know if you need any adjustments during the interview process, we’re here to support you. We also warmly encourage applications from people from underrepresented backgrounds.