Careers at ServiceNow

What you get to do in this role: Platform Architecture & Strategy — Define and own the long-term architecture of a server-rendered web component platform that powers AI-native user experiences across the product. You'll make the key decisions on rendering, component runtime, design systems, and streaming UX for AI-generated content, and keep the experience layer resilient and coherent as the platform scales. Rendering & Performance — Own end-to-end experience performance: server-side rendering, streaming HTML, hydration correctness, and time-to-interactive. Push the state of the art in server rendering of web components so experiences are fast, deterministic, and consistent between server and client. AI-Native Intelligent Experiences — Build the platform primitives product teams use to expose agentic backends to end users, including recommendations, autonomous triage, generated insights, and multi-step agent reasoning. Own the hard UX problems specific to AI-native products: streaming model output, progressive disclosure of agent reasoning, graceful handling of latency and uncertainty, and human-in-the-loop review flows that make autonomous behavior legible and controllable. Secure, Scalable Runtime — Design how the platform runs in production on Kubernetes: sandboxed execution of application code, multi-tenant isolation, secure credential and token propagation, memory and resource budgeting, version-tiered rollouts, and observability for a large Node.js fleet under real traffic. Developer Platform & Ecosystem — Shape the component model, data-loading and context APIs, design system, tooling, and guardrails that let many teams build applications on the platform. Make the right path the easy path. Agentic Pipeline Awareness — Work closely with ML and platform teams building agent orchestration and tool-calling infrastructure (multi-agent dispatch, MCP-style tool integration, reasoning traceability). Translate what those backends can do into UX patterns that are usable, safe, and trustworthy. Business Alignment — Tie platform and experience architecture to business goals, so that engineering velocity, experience quality, and adoption of AI-native features support customer acquisition, retention, and time-to-market. Hands-on Engineering — Write high-performance, production-grade code across the experience stack (TypeScript, Lit.js / Web Components, Node.js, modern build tooling) and the runtime stack (Kubernetes, containerized services). Debug the hardest problems yourself, from hydration mismatches to memory leaks to intermittent production failures. Cross-functional Execution — Drive business-critical platform outcomes together with ML, backend platform, SRE, security, UX, and product teams. Engineering Culture — Mentor senior and staff engineers, lead architecture reviews, raise the bar on testing and reliability, and build a culture of rapid, impact-driven innovation. Ownership & Initiative — Spot platform and experience gaps before they become problems, propose solutions, align stakeholders, and own execution. To be successful in this role you have: 15+ years of software engineering experience, focused in frontend or web platform engineering at a high-growth tech company or top-tier AI lab. Deep expertise in web platform internals: Web Components and Shadow DOM, server-side rendering and hydration, streaming, module loading, and browser performance. Production experience with Lit.js, React, or comparable frameworks, and a clear view of the tradeoffs between them. Strong server-side JavaScript/TypeScript engineering skills: Node.js, HTTP/2, proxies and streaming, V8 memory behavior, and isolate or worker-based execution models. Hands-on experience running latency-sensitive services on Kubernetes, including resource management, rollout strategies, Helm, and production observability. Strong web security fundamentals: session and token handling, egress control, sandboxing of untrusted code, and trust boundaries in multi-tenant systems. Has shipped intelligent, AI-driven user experiences (not just consumed an LLM API), with strong intuition for how agent and model output should surface to real users. Hands-on experience with agentic or multi-agent systems from the consumer side. Understands agent orchestration, tool-calling protocols (MCP or equivalent), and reasoning traceability well enough to design UX and platform primitives around them. Experience designing frameworks, SDKs, or design systems adopted by many teams, including versioning, backward compatibility, and migration strategy. A track record of connecting platform and UX decisions to business outcomes such as adoption, retention, and time-to-market, not just technical metrics. Self-driven with strong ownership: able to identify gaps, propose solutions, align stakeholders, and execute at startup pace. Good to Have Prior experience in distributed systems performance and scalability, or in large-scale Node.js fleet operations. Open-source contributions to major web frameworks, SSR tooling, build systems, design systems, or agent-framework projects. Experience with enterprise SaaS platforms and their extensibility and customization models. Prior startup experience working closely with Product and Growth teams in an early-stage environment. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

We are the AI Experience Framework (AIUX) team that builds the platform that powers ServiceNow's AI-first user interfaces. Using modern Lit-based web components, AIUX builds modular, reusable conversational experiences that serve as the technical foundation for conversation-first applications like Employee Slate. This role owns full-stack architectural decisions in a modern JavaScript/component-driven environment, working across AI integration, performance scale, and multi-team coordination — spanning our SSR runtime (server-rendered Lit components, versioned request routing, isolated execution pools) and the ServiceNow Glide platform layer it integrates with. What you get to do in this role: Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Help design and implement new products and features while also enhancing the existing product suite To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 2+ years of experience with Java or a similar OO language Passion for JavaScript and the Web as a platform, reusability, and componentization Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations Experience with any of the modern UI frameworks like Angular, React or Vue Analytical and design skills Working knowledge and ability to use tools to assist with daily tasks (IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools) Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

The Access AI team is the customer-obsessed engineering group building the agentic AI and enterprise-scale harness platform that powers agents for Access Management across all Identity Security Products. We build AI as foundational platform infrastructure — prioritizing robustness, performance, safety, and real-world customer impact at scale. Types of problems you’ll get to work on You will architect, build, and operate production-grade agentic AI systems—autonomous agents that reason over enterprise data and execute mission-critical identity security actions at Fortune 500 scale. As a tier-one technical leader at the intersection of Agent research and large-scale backend systems, you will shape the architectural patterns, scalability guardrails, and strategic vision for autonomous enterprise security. Your core focus areas: Agentic architecture. Design and ship multi-agent systems — orchestration, tool use, planning loops, memory, and failure recovery — that operate reliably in production, not in notebooks. Enterprise-grounded reasoning. Build agents that leverage Access Graph, Access Reviews, and permission and risk data — to make decisions with context no frontier model has on its own. Trust, safety, and governance. Own the guardrails: observability, human-in-the-loop controls, and compliance infrastructure that make autonomous systems safe to deploy at scale. Retrieval and grounding. Work closely with our different product teams, platform and graph teams to ensure agents are grounded in accurate, low-latency retrieval — RAG pipelines, semantic search, re-ranking, and evaluation — as a critical dependency of agentic quality. Model integration and evaluation. Integrate frontier models, evaluate trade-offs across cost, latency, and capability for production use cases. Engineering leadership. Raise the technical bar through architecture decisions, code reviews, and coaching — particularly on agentic design patterns and production AI discipline. Qualifications To be successful in this role you have: 8+ years of software engineering with strong fundamentals in data structures, algorithms, and distributed systems. Hands-on depth designing, shipping, and operating agentic systems in production — multi-agent orchestration, tool calling, planning loops, memory, and failure recovery. Not prototypes. Production-grade Python. Systems language (Go, Java, or C++) is a plus. Working experience with frontier AI SDKs (Anthropic, Google, or OpenAI) — prompt engineering, structured outputs, and model evaluation in production settings. Familiarity with RAG and retrieval patterns in production — vector stores, hybrid search, and retrieval evaluation metrics. Track record of technical leadership: architecture ownership, code quality bar-raising, and mentoring engineers on production AI practices. Nice to Have Deeper specialization in search and retrieval at scale or MLOps/model observability. Published work or open-source contributions in agentic systems or retrieval. Exposure to LLM fine-tuning or inference optimization in production. Why join us Intelligence is commoditizing. Context and execution are not. With over 30 billion access permissions under management, global enterprises in Fortune 500 trust Veza to manage privileged access monitoring, non-human identity security, access entitlement management, and next-generation identity governance, we are building the system that makes AI actually work inside the enterprise to secure Enterprises. Redefining Agentic Identity Governance: Agentic Search: Provides natural language, context-aware discovery capabilities across complex permission graphs, enabling rapid identification of access risks and opportunities. Agentic Access Reviews: Streamlines certification processes by using autonomous agents to analyze risk and suggest remediation, significantly reducing reviewer fatigue and preventing rubber-stamping by automating User Access Reviews. Agentic LCM: Orchestrates end-to-end lifecycle management workflows, from provisioning to de-provisioning, using intelligent agents to ensure consistency and compliance. Agentic Risk insights: Leverages AI to continuously analyze access patterns, surfacing risks before they escalate. Agentic NHI and Agent Security: Monitors and secures non-human identities and AI agents by auditing their permissions, ownership and resources. Autonomous Enterprise: Self-driving access management grounded on identity and permission data from different sources — context no frontier lab can replicate, For positions in this location, we offer a base pay of $171,900 - $300,800 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

The Access Security team is building the intelligence layer for the ServiceNow Veza Identity solution, helping enterprises answer one of the most important security questions: who and what can access critical resources? We turn complex identity and access data into clear, actionable insights so customers can uncover risky access, prioritize remediation, and reduce exposure before issues become incidents. We are looking for a seasoned Staff Backend Engineer to architect, design, develop, optimize, and maintain Access Security features that use AI to improve access intelligence, risk detection, and remediation workflows. You will collaborate with cross-functional teams to build secure, scalable backend services and AI-assisted workflows that can operate reliably in enterprise environments. This role requires expertise in Go and Python, practical AI integration experience, and leadership in architecting high-performance services. What you’ll do: Partner with product, design, and engineering leaders to craft solutions that balance innovation, performance, and business impact. Champion the responsible use of LLM frameworks, AI agents, and AI-driven access intelligence to deliver enterprise-ready capabilities for identity and access use cases. Explore emerging technologies and patterns in identity and access management that help us deliver greater customer value while improving solution resilience, scalability, and performance. Participate in all technical aspects of team deliverables, including architecture, design, quality, performance, maintainability, and code reviews. Integrate automated testing into development workflows to ensure consistent quality across releases. Mentor and guide other engineers by sharing engineering practices, raising quality standards, and fostering continuous improvement in testing, reliability, and production readiness. Own end-to-end feature delivery, steering capabilities from early design and architecture to release, operational oversight, and ongoing stability. Applied AI experience: Practical experience integrating AI, ML, or LLM capabilities into production workflows, such as decision support, risk analysis, automation, or security-focused access intelligence. Experience: 10+ years in backend software development, with deep technical hands-on experience building complex Enterprise production software. Languages & Architecture: Strong proficiency in Golang and other key programming languages (e.g., Python or Java), with a strong architectural vision. Data and APIs: Expertise designing and implementing RESTful, GraphQL, and gRPC APIs, with strong proficiency in data modeling, SQL, relational databases such as PostgreSQL, and graph technologies such as Neo4j. Systems Engineering: Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization. Leadership: Proven track record of leading major, cross-functional technical projects from conception to launch. Education: Bachelor's or Master's degree in Computer Science, Engineering, or a related field. Soft Skills: Strong written and verbal communication skills. Preferred Qualifications: Domain Expertise: Prior experience in Identity and Access Management (IAM), IGA, and PAM solutions. Cloud & DevOps: Experience with cloud platforms (AWS, Azure, or GCP) and containerization (Docker, Kubernetes). Artificial Intelligence: Hands-on familiarity building with cutting-edge LLM frameworks and provider libraries like OpenAI, Anthropic, or Google. Quality & Testing: Familiarity with automated testing frameworks and integrating tests into CI/CD pipelines. Mindset: Strong sense of ownership and customer focus, with a passion for user experience and staying current with emerging technologies and industry trends. For positions in this location, we offer a base pay of $171,900 - $300,800 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

About the Role: The Software Asset Management product empowers organizations to manage software licensing and compliance with precision. Our engineers build performance-efficient algorithms that help customers achieve the most accurate licensing position possible. You’ll be responsible for the full software development lifecycle—from design and implementation to testing and delivery—while partnering closely with product managers, architects, and quality engineers. Together, we improve product quality, efficiency, and performance. The SAM team is deeply aligned with company priorities and market expectations, delivering solutions that matter. What You Get to Do in This Role Build high-quality, clean, scalable, and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit Testing, etc.) Own your code from design through implementation, test automation, and delivery Collaborate with product managers to define feature sets that solve real customer problems Work with architects to shape product design and with QE to enhance quality and performance Contribute to new product features and enhance existing offerings Mentor peers and promote knowledge-sharing across the team To be successful in this role you have: Experience in leveraging critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. Hands-on experience with columnar/analytical data stores (e.g., ClickHouse, Apache Druid, Snowflake, BigQuery, Redshift, or Vertica), including schema design, partitioning, and query optimization for large-scale analytical workloads. Experience building and operating distributed data pipelines for high-volume ingestion, transformation, and reconciliation (e.g., Apache Spark, Kafka, Flink, Airflow, or dbt). Experience creating dashboards and analytic reports with tools such as Power BI, Tableau, or Looker. 8+ years of experience in software engineering, with a track record of delivering high-quality products. Proficiency in Python, Java, or similar object-oriented languages. Experience with modern front-end frameworks such as Angular, React, or Vue. Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines Understanding software quality principles including reliability, observability, and production readiness. Ability to troubleshoot complex systems and optimize performance across the stack. Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency. Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems Why Join Us Build and deliver high-impact software that powers digital experiences for millions of users. Collaborate in a culture that values craftsmanship, quality, and innovation. Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability. Be part of a culture that encourages innovation, continuous learning, and shared success. For positions in this location, we offer a base pay of $166,500 - $291,400 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

This role requires 3 days in office in Redwood City. We are looking for a passionate Senior Staff (Tech Lead) Software Engineer who will play a key role in designing, developing, and maintaining product features of our IAM platform for our Integrations. You will collaborate closely with cross-functional teams to implement robust and scalable solutions that meet the evolving needs of our customers. The Integrations team builds the services which ingest data from external integrations (e.g. AWS, Okta) into the Veza platform, enabling Veza's suite of next-gen features across our wide and growing array of supported integrations. You will be exposed to a breadth of software products and have the opportunity to dig deep into large and complex data systems as you determine an efficient, yet comprehensive way to represent each integration's unique access relationships in Veza's data model. You will also drive the scalable way of adding integrations leveraging the latest AI/ML models. Veza can only do what its integrations enable; you will work closely with all other engineering teams as you enable them to consume your integrations' data and provide advanced tools to allow our customers to easily manage their entire Enterprise ecosystem. What you will do Design, develop, and build integrations with services like AWS, GCP, Azure and resources like Box, Hashicorp, Databricks. These integrations have to be built ensuring high performance, scalability, and reliability. Lead a team of backend software engineers, providing mentorship and guidance to help them grow their skills and expertise. Drive the technical direction for assigned projects,defining architecture, design patterns, best practices and leveraging the latest AI/ML models for integrations. Partner with Product, Solutions Engineering, Support, and customers to translate requirements into connector designs and prioritize the integration roadmap. To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Typically requires a minimum of 12 years of related experience; or an advanced degree with 8 years in backend software development, with a focus on data modeling, management, identity, security, or related areas. Strong proficiency in one or more programming languages, such as Golang, Java. Experience designing and implementing RESTful APIs and microservices architectures. Experience in optimization, building of databases, storage layers, or distributed systems. Experience with building pluggable modular software that allows code decouplings. Experience with cloud platforms, such as AWS, Azure, or Google Cloud Platform. Knowledge of database technologies (SQL and NoSQL), caching mechanisms, and distributed systems. Excellent problem-solving skills, attention to detail, and ability to work independently and collaboratively in a fast-paced environment. Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders. For positions in this location, we offer a base pay of $190,900 - $334,100 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

We are looking for a passionate Staff Software Engineer to join Veza's Graph Data Platform team. You will play a key role in designing, improving, and maintaining the robust and scalable code behind the Veza Access Graph, collaborating closely with cross-functional teams to shape the future of our products and deliver exceptional identity and access management experiences to our customers. This is an exciting opportunity to contribute to the growth and success of a high-impact team while working on cutting-edge technologies. What You Will Do Technical Leadership Act as the technical expert for the Veza Access Graph, identifying broad challenges — technical, functional, or business — and parsing them into initiatives the org can execute against Solve complex problems with no established precedent in the org or the field, from architecture through implementation Serve as the dependable subject-matter expert (SME) for your area; define coding standards and engineering best practices for the team Identify opportunities to simplify systems, reduce redundancy, and drive large-scale simplification across the platform Deliver significant direct technical contributions while independently driving workstream-level design reviews Set the bar for code quality, testing, documentation, and support — and share best practices with teammates in a consumable format Roadmap & Execution Set roadmap and prioritization for workstreams in your area; drive planning, design, and delegation of key components to ICs and stakeholders Identify gaps, dependencies, and unresolved problems; partner with customers and stakeholders to close them Proactively refine technical requirements in alignment with key stakeholders Operate autonomously, consistently delivering high-quality work on time Collaboration & Mentorship Break complex roadmaps into clear workstreams, milestones, and timelines, driving alignment and buy-in across PMs, TPMs, EMs, TLs, ICs, and dependency teams Represent your team's roadmap and dependencies in company-wide initiatives Coach and mentor team leads and ICs; help define interview loops, identify talent gaps, and build coaching plans to close them Drive collaboration, conflict resolution, and stakeholder buy-in to unblock projects and ensure successful delivery Model ServiceNow's core values and contribute feedback to improve team culture 10+ years of professional backend software development experience, with a focus on scalable distributed systems, data management, identity, security, or related domains Distributed systems fundamentals — consistency models, partitioning/sharding, replication, consensus, failure modes at scale Graph database internals — traversal algorithms, query planning/optimization, indexing strategies (not just querying an existing graph API) Go at a systems-programming level — concurrency patterns, memory/performance tuning, and production experience building and testing backend services Large-scale data modeling — schema design for graphs handling high cardinality/fan-out Experience designing and implementing RESTful APIs in microservice architectures Experience with cloud platforms (AWS, Azure, or GCP) and containerization / orchestration (Docker, Kubernetes) Familiarity with caching mechanisms in distributed systems Track record of technical decisions with org-wide blast radius — not just execution within an assigned mandate Experience setting technical direction or standards adopted by multiple teams Systems design for correctness and rollback safety in high-stakes infrastructure (access/identity data qualifies) Fluency with AI-assisted engineering — using LLM-based tools (Claude Code, Copilot, or similar) to accelerate design exploration, code review, debugging, and documentation, while knowing when to trust generated output versus verifying it against source, tests, or runtime behavior Nice to have: Storage engine or query engine experience — having built or deeply modified one (Neo4j internals or a comparable engine) Deep knowledge of relational algebra and graph algorithms, with experience across OLTP and OLAP systems Track record of using AI tools to multiply personal and team output on complex, large-codebase work — beyond autocomplete-level usage Identity and access management concepts (RBAC/ABAC, permission graphs, entitlement modeling) Security or compliance-adjacent engineering background Graduate degree You Are: A rigorous problem-solver who instinctively verifies assumptions rather than guessing — you dig into logs, code, and system behavior before proposing a fix, and you're comfortable being wrong in public if it gets the team to the right answer faster. Someone who thrives with ambiguity: you can take a vague mandate ("make the graph queries faster," "harden this for scale") and turn it into a scoped plan with clear tradeoffs, then execute it independently — while knowing exactly when to loop others in. A systems thinker who considers blast radius and reversibility before making changes to critical infrastructure — especially in a domain like ours, where a subtle bug in the access graph has real security consequences. A strong communicator who can explain why a traversal algorithm is O(n²) to another engineer and why that matters for customer-facing latency to a product manager — without losing precision or condescending to either audience. Fluent with AI as a working tool, not a crutch — you use it to move faster through exploration, boilerplate, and first drafts, but you still own the correctness of what ships, and you can tell the difference between "the model sounds confident" and "this is actually verified." Someone who treats AI-assisted output the same way you'd treat a junior engineer's PR — useful, often good, but reviewed with the same rigor as anything else before it touches production. A mentor who multiplies the team's effectiveness, not just your own — you review code like you're teaching, you pair when it helps someone level up, and you measure your impact partly by how the engineers around you grow. Someone who leaves things better than you found them: documentation, test coverage, runbooks, and team practices all improve because you touched them. Low-ego and high-trust — you can disagree strongly in a design review and still buy the team a round after it's decided. A pleasure to work with — even at 2am during an incident. For positions in this location, we offer a base pay of $176,100 - $308,200 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Team Platform Security builds foundational security infrastructure and AI-driven detection systems for enterprise-scale operations. Our mission is to make security proactive, intelligent, and seamlessly integrated into the ServiceNow platform. Cryptography within Platform Security owns the cryptographic backbone of the ServiceNow platform across multiple domains: certificate lifecycle, key management, secrets distribution, and workload identity for a SaaS platform. This is core, regulated-environment security engineering Role Summary As a Staff AI Security & Crypto Engineer, you will architect and deliver enterprise-scale security solutions that integrate cryptographic systems with machine learning, reasoning engines, and real-time inference. You will bring deep expertise in applied cryptography, strong technical leadership, and hands-on machine learning depth — designing and operating intelligent, adaptive security systems for key management, PKI, and secrets infrastructure at SaaS scale. What you get to do in this role : Design, build, and maintain high-quality, scalable, secure cryptographic services meeting FIPS compliance and regulated-environment requirements Architect and operate mission-critical crypto services with reliability and security as first-class design constraints Own services end-to-end on Kubernetes in a multi-tenant SaaS environment - deployment, scaling, on-call, incident response Bring a security mindset to every design review: threat model the feature, not just the happy path — this is a deliberate area we're leveling up as a team Evaluate where AI/ML has a legitimate role in the crypto/security space — anomaly detection in key usage, ML-assisted certificate lifecycle risk scoring, AI-assisted code review for cryptographic anti-patterns — and separate that from where it's a distraction Collaborate with product owners, security architects, and platform teams to translate compliance and security requirements into working cryptographic frameworks Mentor engineers on secure coding, cryptographic pitfalls, and design review rigor Stay current on cryptographic advancements, including post-quantum readiness, and bring that forward before it's a compliance deadline Qualifications 8+ years of experience in professional software engineering experience Java, Go, or a comparable strongly-typed language at production scale Strong CS fundamentals: data structures, algorithms, OO design, distributed systems tradeoffs Production experience running services on Kubernetes (deployments, Helm, CI/CD) in a SaaS/multi-tenant environment — this is assumed, not a differentiator Working understanding of core cryptographic primitives (symmetric/asymmetric encryption, hashing, digital signatures, TLS/PKI fundamentals) Demonstrated security-first engineering habits: secure coding practices, threat modeling, code review discipline Preferred qualifications Direct experience in cryptography, PKI, key management, or secrets management certificate lifecycle systems, HSM/KMS integration, or crypto-agility work Hands-on AI/ML exposure Experience applying ML techniques to security/ops problems (anomaly detection, risk scoring, log/telemetry analysis) or critically integrating LLM tooling into engineering workflows Experience with regulated environments (FIPS 140-2/3, FedRAMP, common criteria, or similar) Exposure to post-quantum cryptography Track record mentoring engineers and raising the security bar on a team, not just shipping features For positions in this location, we offer a base pay of $166,500 - $291,400 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

What we are looking for: An experienced engineer that is passionate about building enterprise grade systems and applying AIML concepts while implementing the solutions. You're passionate about new technologies and ready to push the boundaries of what is achievable. You're enthusiastic about working in the latest technologies and/or passionate about developing large scale server-side technologies for collaboration platforms supporting rich conversational experiences blended with Artificial Intelligence. You are looking for challenges and opportunities. You have the ability and desire to bring new ideas. You are a team player and will work with other experienced co-workers to help us evolve the technology stack to build modern and awesome conversational experience for our customers. You must possess a solid understanding of building amazing, performant and scalable user interfaces/servers with large scale data, an obsession with design aesthetics, and engineering excellence. What you get to do in this role: Build highly interactive applications that can scale with application complexity. Create tools, libraries, and frameworks for other developers to build upon. Apply new technology and innovation to improve platform functionality with AIML. Write high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes including Code Reviews and Unit testing. Collaborate with product owners to understand requirements and own the code from design to delivery. Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs. Contribute to the design and implementation of new products and features while also enhancing the existing product suite. Mentor colleagues and promote knowledge-sharing. In order to be successful in this role, we need someone who has: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Bachelor's/Master's degree in Computer Science or a related discipline with 5+ years of software industry experience for bachelors. Significant experience designing and implementing highly interactive and high-volume applications. Expertise in backend technologies: Java, Junit, REST, JSON, AIML and associated concepts. Relational databases, SQL and frameworks like Spring, Hibernate and frontend technologies. Solid JavaScript experience along with python and AIML concepts. Competent in aspects of design, usability, and scalability. Experience in ML/Natural Language systems and Large Language Models, including their applications in conversational AI and natural language processing. Strong written and verbal communication. For positions in this location, we offer a base pay of $143,200 - $243,400 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Staff Software Engineer - ITAM and AI Cost We're looking for a Staff Full Stack Developer to help build and scale our AI-powered tools for application development. You'll work at the intersection of UI, backend, and AI-driven engineering — architecting solutions that improve developer experience, expand platform capabilities, and drive engineering excellence across the team. The Software Asset Management product(ITAM) empowers organizations to manage software licensing and compliance with precision. Our engineers build performance-efficient algorithms that help customers achieve the most accurate licensing position possible. You’ll be responsible for the full software development lifecycle—from design and implementation to testing and delivery—while partnering closely with product managers, architects, and quality engineers. Together, we improve product quality, efficiency, and performance. The SAM team is deeply aligned with company priorities and market expectations, delivering solutions that matter. You will be building the next generation of AI Cost Management capabilities that help enterprises understand, govern, optimise, and control AI spending across large-scale AI ecosystems. The product provides visibility into AI consumption, cost attribution, budgeting, forecasting, spend controls, alerts, and vendor integrations across AI services such as Anthropic, OpenAI, Microsoft Copilot, and future AI providers. What You Get to Do in This Role Design and implement AI-Native product development, using cutting-edge technical approaches to deliver business value Build high-quality, clean, scalable, and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit Testing, etc.) Own your code from design through implementation, test automation, and delivery Collaborate with product managers to define feature sets that solve real customer problems Work with architects to shape product design and with QE to enhance quality and performance Contribute to new product features and enhance existing offerings Mentor peers and promote knowledge-sharing across the team To be successful in this role you have: Experience in leveraging critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 8+ years of experience in software engineering, with a track record of delivering high-quality products. Hands-on experience with columnar/analytical data stores (e.g., ClickHouse, Apache Druid, Snowflake, BigQuery, Redshift, or Vertica), including schema design, partitioning, and query optimization for large-scale analytical workloads. Experience building and operating distributed data pipelines for high-volume ingestion, transformation, and reconciliation (e.g., Apache Spark, Kafka, Flink, Airflow, or dbt). Experience creating dashboards and analytic reports with tools such as Power BI, Tableau, or Looker. Proficiency in Python, Java, or similar object-oriented languages. Experience with modern front-end frameworks such as Angular, React, or Vue. Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization Familiarity with automated testing frameworks (e.g., JUnit, Playwright, TestNG) and integrating tests into CI/CD pipelines Understanding software quality principles including reliability, observability, and production readiness. Ability to troubleshoot complex systems and optimize performance across the stack. Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency. Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems Why Join Us Build and deliver high-impact AI Native products that powers digital experiences for millions of users. Collaborate in a culture that values craftsmanship, quality, and innovation. Work as AI Native engineer and us AI productivity and automation tools that enhance engineering excellence and drive product reliability. Be part of a culture that encourages innovation, continuous learning, and shared success. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.