Careers at Aig

Who we are AIG is a leading global insurance organization providing a wide range of property casualty insurance and other financial services. We provide world-class products and expertise to businesses and individuals in approximately 190 countries and jurisdictions. At AIG, we’re reshaping how the world manages risk, and we’re inviting you to be a key part of that transformation. As our GenAI Cloud Engineer, you will have the opportunity to make a meaningful impact, leveraging and further developing your skills to guide groundbreaking AI initiatives. If you’re looking for a place to grow your career and where your contributions will shape the future, AIG is where you belong. Job Overview The GenerativeAI Cloud Engineer will be responsible for overseeing the end to end GenAI Infrastructure across exploration phase, build, deploy and operations. This role involves leading the design, implementation, in built security, operations and cost management (FinOps) of the GenAI workloads that will support AIG’s AI Initiatives. This will be an unique opportunity to work towards building GenAI Infrastructure strategy in the fast evolving world of GenAI and helping shape the future at AIG. Key Responsibilities Cloud Strategy Development – Work alongside Head of Cloud Engineering & Architecture to design and implement a repeatable and scalabale Infrastructure strategy for GenAI infrastructure needs. This will involve working with Information Security, GenAI Engineers, Application and Data teams. Additionally, from an Operational perspective, working closely with FinOps and AIG Operations to support dedicate GenAI infrastructure needs Architecture – Work closely with the Enterprise, Security and Cloud Architecture teams to develop the Architecture patterns for AI workloads ensuring security, performance and reliability and building repeatable infrastructure for Research, Test, Development and Production AI Model Implementation – Setup the AI models that need to be leveraged by the GenAI teams for their development work. Also provide solutions and alternatives as deemed necessary for the implementation. Setup and maintain AI Sandbox/ Research environment for model explorations, development and assessments Performance Optimization – Continuously Monitor and Optimize the cloud workloads to ensure optimal performance and cost-effectiveness of the solutions being implemented. Cloud Financial Management – Ensure cloud estimations, cloud cost transparency, and cost estimations are developed and managed in collaboration with the FinOps team GenAI Explorations – Work with AIG GenAI delivery teams across Business or IT initiatives in the exploration phases, build phase and roll out phases to ensure fit for purpose and timely cloud infrastructure and platforms are made available. What we’re looking for: 10+ years of experience in Infrastructure management with 4+ years of Cloud experience Proficient in Cloud Platforms (primarily AWS) and related tools/services Strong understanding of the security postures needed for cloud implementation, with knowledge of enabling and setting up policy as code in Prisma Knowledge or experience with AWS Bedrock and associated LLMs OR Proficient in Terraform, and knowledge in Ansible platform Proficient with Microsoft platforms such as GitHub and knowledge in CoPilot, Amazon Q, Microsoft Co Pilot Knowledge in the software development lifecycle, with significant experience leading teams through Agile and DevSecOps processes, ideally in AWS and Python environments. Proficient in troubleshooting, issue resolution, and system monitoring, ensuring applications run smoothly in production environments. Additional Preferred Qualifications AWS certified FinOps certified Azure certified GenAI certified on any LLMs or platforms like Bedrock or CoPilot At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com . Functional Area: IT - Information Technology AIG PC Global Services, Inc.

Who we are AIG is a leading global insurance organization providing a wide range of property casualty insurance and other financial services. We provide world-class products and expertise to businesses and individuals in approximately 190 countries and jurisdictions. At AIG, we’re reshaping how the world manages risk, and we’re inviting you to be a key part of that transformation. As our GenAI Cloud Engineer, you will have the opportunity to make a meaningful impact, leveraging and further developing your skills to guide groundbreaking AI initiatives. If you’re looking for a place to grow your career and where your contributions will shape the future, AIG is where you belong. Job Overview The GenerativeAI Cloud Engineer will be responsible for overseeing the end to end GenAI Infrastructure across exploration phase, build, deploy and operations. This role involves leading the design, implementation, in built security, operations and cost management (FinOps) of the GenAI workloads that will support AIG’s AI Initiatives. This will be an unique opportunity to work towards building GenAI Infrastructure strategy in the fast evolving world of GenAI and helping shape the future at AIG. Key Responsibilities Cloud Strategy Development – Work alongside Head of Cloud Engineering & Architecture to design and implement a repeatable and scalabale Infrastructure strategy for GenAI infrastructure needs. This will involve working with Information Security, GenAI Engineers, Application and Data teams. Additionally, from an Operational perspective, working closely with FinOps and AIG Operations to support dedicate GenAI infrastructure needs Architecture – Work closely with the Enterprise, Security and Cloud Architecture teams to develop the Architecture patterns for AI workloads ensuring security, performance and reliability and building repeatable infrastructure for Research, Test, Development and Production AI Model Implementation – Setup the AI models that need to be leveraged by the GenAI teams for their development work. Also provide solutions and alternatives as deemed necessary for the implementation. Setup and maintain AI Sandbox/ Research environment for model explorations, development and assessments Performance Optimization – Continuously Monitor and Optimize the cloud workloads to ensure optimal performance and cost-effectiveness of the solutions being implemented. Cloud Financial Management – Ensure cloud estimations, cloud cost transparency, and cost estimations are developed and managed in collaboration with the FinOps team GenAI Explorations – Work with AIG GenAI delivery teams across Business or IT initiatives in the exploration phases, build phase and roll out phases to ensure fit for purpose and timely cloud infrastructure and platforms are made available. What we’re looking for: 10+ years of experience in Infrastructure management with 4+ years of Cloud experience Proficient in Cloud Platforms (primarily AWS) and related tools/services Strong understanding of the security postures needed for cloud implementation, with knowledge of enabling and setting up policy as code in Prisma Knowledge or experience with AWS Bedrock and associated LLMs OR Proficient in Terraform, and knowledge in Ansible platform Proficient with Microsoft platforms such as GitHub and knowledge in CoPilot, Amazon Q, Microsoft Co Pilot Knowledge in the software development lifecycle, with significant experience leading teams through Agile and DevSecOps processes, ideally in AWS and Python environments. Proficient in troubleshooting, issue resolution, and system monitoring, ensuring applications run smoothly in production environments. Additional Preferred Qualifications AWS certified FinOps certified Azure certified GenAI certified on any LLMs or platforms like Bedrock or CoPilot At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com . Functional Area: IT - Information Technology AIG PC Global Services, Inc.

LAC Claims Governance, Compliance and Quality Assurance Manager Who we are American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks. We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs. Get to know the business General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. The Global Claims Quality Assurance, Governance and Training Team supports AIG's global Claims function by monitoring and assessing claims handling and, where necessary, providing recommendations and facilitation of improvement guidance and initiatives. This is supplemented by a claims-specific training function that develops and delivers training across the global claims function. In addition, the team provides regulatory and governance support to maximize compliance with key controls and regulatory requirements. Claims Our Claims professionals support AIG policyholders through some of the most trying times. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession. Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes. AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment. About the role The LAC Claims Governance, Compliance and Quality Assurance Manager will be primarily responsible for executing the Global & Regional Claims Governance and Compliance strategy across Latin America & Caribbean (LAC) including building out a robust Governance Framework to support Global Authorities, Global Claim Handling Policies, and leading efforts on various Global and Regional Claim initiatives. You will have direct oversight of Claims Compliance activities across LAC acting as the primary liaison between Operational Risk Management (ORM), Enterprise Risk Management (ERM), Internal Audit Group (IAG), Compliance, External Auditors, and the Claims organization. You will also be responsible for supporting specific activities to ensure the effective delivery of the GQA Claims Audit program for LAC claims. This role will report to the Head of Claims, LAC with a matrix report to the INTL Head of Claims Governance and Compliance Responsibilities: Drive a strong control framework and lead Claims Governance & Compliance for LAC Claims working in close collaboration with the Technical Business lines, Operations and Claims Legal. Align and strengthen controls for LAC Claims to ensure consistency, implementing effective best practices, focused on identifying shifting & emerging risks, to provide maximum value to the business In collaboration with Key Stakeholders and business partners, develop and maintain Global Claim policies, standards, and controls ensuring Claims personnel have knowledge and receive training around AIG policies, standards, and controls. Manage and coordinate reviews of Global Claims Authorities, Major Loss Issuance Thresholds, and all other Claims controls. In partnership with Key Stakeholders and project leaders, develop Claim Governance framework/guardrails as required to adequately address risk arising from changes in technology or process. Monitor existing Claims operational control structure and ensure necessary changes to controls are made based upon audit feedback (self-audits, internal audits, PwC audits). Support the management and execution of the QA audit schedule across LAC and the timely and accurate completion of OFRs Collaborate with the development of Global Claim Control library/depository. Drive a culture and process to enable continuous improvement across claims quality and governance compliance. Coordinate with various functions on business improvement programs and key remediation activities. Foster working relationships with regulatory bodies and with AIG business groups in furtherance of AIG Compliance efforts. Ensure appropriate support is provided to Legal, Vendor Services, Quality Assurance, and other support groups. Tracking of agreed actions plans through to completion, where appropriate this may include escalation of overdue actions and support with or directly follow up reviews or evidence gathering to ensure that the plans have been completed. Establish and maintain effective communications/collaboration with all stakeholders (Claims Leadership, Compliance, Underwriting, Actuary etc.) to identify trends and opportunities and to advance business alignment. Represent Claims in enterprise forums and projects to ensure global operating excellence and enhanced internal collaboration. Collaborate with claim management in the development of meaningful action plans that detail the tasks, resources, and timeframes necessary to improve claim handling Proactive involvement in the identification and execution of project activity to enhance the QA, Governance & Training function and to enhance the quality and compliance of AIG’s claims function Interact with multiple business partners (Underwriting, Claims, Internal Audit, TPAs, Accounts, Global Legal & Compliance), as required Contribute to the team, share ideas, create corrective actions, and identify root causes across claims units Stay current within respective field(s) of expertise, jurisdictional changes and relative licensing Drive a culture that promotes collaboration, diversity, equity, and inclusion. What we’re looking for: The successful candidate will have proven experience in operating within a multi-channel complex organization and a demonstrated ability to both lead and influence at varying levels. In addition, she/he will have a proven track record as an exceptionally effective change agent. The candidate will possess a strong business and process mindset and change leadership skills to unify teams around common goals and drive change. Additional requirements include: Extensive Compliance, Governance and/or audit, regulatory background. Comprehensive awareness of the Business and Regulatory environment Proven claims experience of 5+ years in claims handling, preferably across all lines of business Possess a strong understanding of Insurance Claim operations Experience in building governance frameworks within a complex organization ideal Expertise in Continuous Improvement Methodologies. A commercial mindset with a proven track record of making sound decisions backed by data Exceptional communication skills including the ability to develop and present clear and concise analysis and recommendations to senior management Proven ability to dissect complex business issues, perform research and analysis, and synthesize conclusions into a value-maximizing strategy Ability to connect staff both on an individual level and in large groups; capacity to enforce accountability, cultivate entrepreneurship, and learn the strengths and weaknesses to best leverage skills and nurture talent. Excellent interpersonal, written and verbal communication and problem resolution skills Proficient information systems understanding and skills, to include Microsoft Office programs (Word, Excel, Access, and Power Point) and the internet Ability to collect, dissect, and analyze complex data sets to identify root causes/trends, leakage and quantify the cost of non-compliance Ability to excel independently and in a team environment Strong organizational skills and demonstrated ability to meet deadlines. Must be fluent in Spanish and English, Portuguese would be useful but is not a requirement At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com . Functional Area: CL - Claims AIG MEXICO SERVICIOS S.A. DE C.V.

LAC Claims Governance, Compliance and Quality Assurance Manager Who we are American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks. We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs. Get to know the business General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. The Global Claims Quality Assurance, Governance and Training Team supports AIG's global Claims function by monitoring and assessing claims handling and, where necessary, providing recommendations and facilitation of improvement guidance and initiatives. This is supplemented by a claims-specific training function that develops and delivers training across the global claims function. In addition, the team provides regulatory and governance support to maximize compliance with key controls and regulatory requirements. Claims Our Claims professionals support AIG policyholders through some of the most trying times. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession. Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes. AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment. About the role The LAC Claims Governance, Compliance and Quality Assurance Manager will be primarily responsible for executing the Global & Regional Claims Governance and Compliance strategy across Latin America & Caribbean (LAC) including building out a robust Governance Framework to support Global Authorities, Global Claim Handling Policies, and leading efforts on various Global and Regional Claim initiatives. You will have direct oversight of Claims Compliance activities across LAC acting as the primary liaison between Operational Risk Management (ORM), Enterprise Risk Management (ERM), Internal Audit Group (IAG), Compliance, External Auditors, and the Claims organization. You will also be responsible for supporting specific activities to ensure the effective delivery of the GQA Claims Audit program for LAC claims. This role will report to the Head of Claims, LAC with a matrix report to the INTL Head of Claims Governance and Compliance Responsibilities: Drive a strong control framework and lead Claims Governance & Compliance for LAC Claims working in close collaboration with the Technical Business lines, Operations and Claims Legal. Align and strengthen controls for LAC Claims to ensure consistency, implementing effective best practices, focused on identifying shifting & emerging risks, to provide maximum value to the business In collaboration with Key Stakeholders and business partners, develop and maintain Global Claim policies, standards, and controls ensuring Claims personnel have knowledge and receive training around AIG policies, standards, and controls. Manage and coordinate reviews of Global Claims Authorities, Major Loss Issuance Thresholds, and all other Claims controls. In partnership with Key Stakeholders and project leaders, develop Claim Governance framework/guardrails as required to adequately address risk arising from changes in technology or process. Monitor existing Claims operational control structure and ensure necessary changes to controls are made based upon audit feedback (self-audits, internal audits, PwC audits). Support the management and execution of the QA audit schedule across LAC and the timely and accurate completion of OFRs Collaborate with the development of Global Claim Control library/depository. Drive a culture and process to enable continuous improvement across claims quality and governance compliance. Coordinate with various functions on business improvement programs and key remediation activities. Foster working relationships with regulatory bodies and with AIG business groups in furtherance of AIG Compliance efforts. Ensure appropriate support is provided to Legal, Vendor Services, Quality Assurance, and other support groups. Tracking of agreed actions plans through to completion, where appropriate this may include escalation of overdue actions and support with or directly follow up reviews or evidence gathering to ensure that the plans have been completed. Establish and maintain effective communications/collaboration with all stakeholders (Claims Leadership, Compliance, Underwriting, Actuary etc.) to identify trends and opportunities and to advance business alignment. Represent Claims in enterprise forums and projects to ensure global operating excellence and enhanced internal collaboration. Collaborate with claim management in the development of meaningful action plans that detail the tasks, resources, and timeframes necessary to improve claim handling Proactive involvement in the identification and execution of project activity to enhance the QA, Governance & Training function and to enhance the quality and compliance of AIG’s claims function Interact with multiple business partners (Underwriting, Claims, Internal Audit, TPAs, Accounts, Global Legal & Compliance), as required Contribute to the team, share ideas, create corrective actions, and identify root causes across claims units Stay current within respective field(s) of expertise, jurisdictional changes and relative licensing Drive a culture that promotes collaboration, diversity, equity, and inclusion. What we’re looking for: The successful candidate will have proven experience in operating within a multi-channel complex organization and a demonstrated ability to both lead and influence at varying levels. In addition, she/he will have a proven track record as an exceptionally effective change agent. The candidate will possess a strong business and process mindset and change leadership skills to unify teams around common goals and drive change. Additional requirements include: Extensive Compliance, Governance and/or audit, regulatory background. Comprehensive awareness of the Business and Regulatory environment Proven claims experience of 5+ years in claims handling, preferably across all lines of business Possess a strong understanding of Insurance Claim operations Experience in building governance frameworks within a complex organization ideal Expertise in Continuous Improvement Methodologies. A commercial mindset with a proven track record of making sound decisions backed by data Exceptional communication skills including the ability to develop and present clear and concise analysis and recommendations to senior management Proven ability to dissect complex business issues, perform research and analysis, and synthesize conclusions into a value-maximizing strategy Ability to connect staff both on an individual level and in large groups; capacity to enforce accountability, cultivate entrepreneurship, and learn the strengths and weaknesses to best leverage skills and nurture talent. Excellent interpersonal, written and verbal communication and problem resolution skills Proficient information systems understanding and skills, to include Microsoft Office programs (Word, Excel, Access, and Power Point) and the internet Ability to collect, dissect, and analyze complex data sets to identify root causes/trends, leakage and quantify the cost of non-compliance Ability to excel independently and in a team environment Strong organizational skills and demonstrated ability to meet deadlines. Must be fluent in Spanish and English, Portuguese would be useful but is not a requirement At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com . Functional Area: CL - Claims AIG MEXICO SERVICIOS S.A. DE C.V.

LAC Claims Governance, Compliance and Quality Assurance Manager Who we are American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks. We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs. Get to know the business General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. The Global Claims Quality Assurance, Governance and Training Team supports AIG's global Claims function by monitoring and assessing claims handling and, where necessary, providing recommendations and facilitation of improvement guidance and initiatives. This is supplemented by a claims-specific training function that develops and delivers training across the global claims function. In addition, the team provides regulatory and governance support to maximize compliance with key controls and regulatory requirements. Claims Our Claims professionals support AIG policyholders through some of the most trying times. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession. Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes. AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment. About the role The LAC Claims Governance, Compliance and Quality Assurance Manager will be primarily responsible for executing the Global & Regional Claims Governance and Compliance strategy across Latin America & Caribbean (LAC) including building out a robust Governance Framework to support Global Authorities, Global Claim Handling Policies, and leading efforts on various Global and Regional Claim initiatives. You will have direct oversight of Claims Compliance activities across LAC acting as the primary liaison between Operational Risk Management (ORM), Enterprise Risk Management (ERM), Internal Audit Group (IAG), Compliance, External Auditors, and the Claims organization. You will also be responsible for supporting specific activities to ensure the effective delivery of the GQA Claims Audit program for LAC claims. This role will report to the Head of Claims, LAC with a matrix report to the INTL Head of Claims Governance and Compliance Responsibilities: Drive a strong control framework and lead Claims Governance & Compliance for LAC Claims working in close collaboration with the Technical Business lines, Operations and Claims Legal. Align and strengthen controls for LAC Claims to ensure consistency, implementing effective best practices, focused on identifying shifting & emerging risks, to provide maximum value to the business In collaboration with Key Stakeholders and business partners, develop and maintain Global Claim policies, standards, and controls ensuring Claims personnel have knowledge and receive training around AIG policies, standards, and controls. Manage and coordinate reviews of Global Claims Authorities, Major Loss Issuance Thresholds, and all other Claims controls. In partnership with Key Stakeholders and project leaders, develop Claim Governance framework/guardrails as required to adequately address risk arising from changes in technology or process. Monitor existing Claims operational control structure and ensure necessary changes to controls are made based upon audit feedback (self-audits, internal audits, PwC audits). Support the management and execution of the QA audit schedule across LAC and the timely and accurate completion of OFRs Collaborate with the development of Global Claim Control library/depository. Drive a culture and process to enable continuous improvement across claims quality and governance compliance. Coordinate with various functions on business improvement programs and key remediation activities. Foster working relationships with regulatory bodies and with AIG business groups in furtherance of AIG Compliance efforts. Ensure appropriate support is provided to Legal, Vendor Services, Quality Assurance, and other support groups. Tracking of agreed actions plans through to completion, where appropriate this may include escalation of overdue actions and support with or directly follow up reviews or evidence gathering to ensure that the plans have been completed. Establish and maintain effective communications/collaboration with all stakeholders (Claims Leadership, Compliance, Underwriting, Actuary etc.) to identify trends and opportunities and to advance business alignment. Represent Claims in enterprise forums and projects to ensure global operating excellence and enhanced internal collaboration. Collaborate with claim management in the development of meaningful action plans that detail the tasks, resources, and timeframes necessary to improve claim handling Proactive involvement in the identification and execution of project activity to enhance the QA, Governance & Training function and to enhance the quality and compliance of AIG’s claims function Interact with multiple business partners (Underwriting, Claims, Internal Audit, TPAs, Accounts, Global Legal & Compliance), as required Contribute to the team, share ideas, create corrective actions, and identify root causes across claims units Stay current within respective field(s) of expertise, jurisdictional changes and relative licensing Drive a culture that promotes collaboration, diversity, equity, and inclusion. What we’re looking for: The successful candidate will have proven experience in operating within a multi-channel complex organization and a demonstrated ability to both lead and influence at varying levels. In addition, she/he will have a proven track record as an exceptionally effective change agent. The candidate will possess a strong business and process mindset and change leadership skills to unify teams around common goals and drive change. Additional requirements include: Extensive Compliance, Governance and/or audit, regulatory background. Comprehensive awareness of the Business and Regulatory environment Proven claims experience of 5+ years in claims handling, preferably across all lines of business Possess a strong understanding of Insurance Claim operations Experience in building governance frameworks within a complex organization ideal Expertise in Continuous Improvement Methodologies. A commercial mindset with a proven track record of making sound decisions backed by data Exceptional communication skills including the ability to develop and present clear and concise analysis and recommendations to senior management Proven ability to dissect complex business issues, perform research and analysis, and synthesize conclusions into a value-maximizing strategy Ability to connect staff both on an individual level and in large groups; capacity to enforce accountability, cultivate entrepreneurship, and learn the strengths and weaknesses to best leverage skills and nurture talent. Excellent interpersonal, written and verbal communication and problem resolution skills Proficient information systems understanding and skills, to include Microsoft Office programs (Word, Excel, Access, and Power Point) and the internet Ability to collect, dissect, and analyze complex data sets to identify root causes/trends, leakage and quantify the cost of non-compliance Ability to excel independently and in a team environment Strong organizational skills and demonstrated ability to meet deadlines. Must be fluent in Spanish and English, Portuguese would be useful but is not a requirement At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com . Functional Area: CL - Claims AIG MEXICO SERVICIOS S.A. DE C.V.

LAC Claims Governance, Compliance and Quality Assurance Manager Who we are American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks. We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs. Get to know the business General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. The Global Claims Quality Assurance, Governance and Training Team supports AIG's global Claims function by monitoring and assessing claims handling and, where necessary, providing recommendations and facilitation of improvement guidance and initiatives. This is supplemented by a claims-specific training function that develops and delivers training across the global claims function. In addition, the team provides regulatory and governance support to maximize compliance with key controls and regulatory requirements. Claims Our Claims professionals support AIG policyholders through some of the most trying times. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession. Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes. AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment. About the role The LAC Claims Governance, Compliance and Quality Assurance Manager will be primarily responsible for executing the Global & Regional Claims Governance and Compliance strategy across Latin America & Caribbean (LAC) including building out a robust Governance Framework to support Global Authorities, Global Claim Handling Policies, and leading efforts on various Global and Regional Claim initiatives. You will have direct oversight of Claims Compliance activities across LAC acting as the primary liaison between Operational Risk Management (ORM), Enterprise Risk Management (ERM), Internal Audit Group (IAG), Compliance, External Auditors, and the Claims organization. You will also be responsible for supporting specific activities to ensure the effective delivery of the GQA Claims Audit program for LAC claims. This role will report to the Head of Claims, LAC with a matrix report to the INTL Head of Claims Governance and Compliance Responsibilities: Drive a strong control framework and lead Claims Governance & Compliance for LAC Claims working in close collaboration with the Technical Business lines, Operations and Claims Legal. Align and strengthen controls for LAC Claims to ensure consistency, implementing effective best practices, focused on identifying shifting & emerging risks, to provide maximum value to the business In collaboration with Key Stakeholders and business partners, develop and maintain Global Claim policies, standards, and controls ensuring Claims personnel have knowledge and receive training around AIG policies, standards, and controls. Manage and coordinate reviews of Global Claims Authorities, Major Loss Issuance Thresholds, and all other Claims controls. In partnership with Key Stakeholders and project leaders, develop Claim Governance framework/guardrails as required to adequately address risk arising from changes in technology or process. Monitor existing Claims operational control structure and ensure necessary changes to controls are made based upon audit feedback (self-audits, internal audits, PwC audits). Support the management and execution of the QA audit schedule across LAC and the timely and accurate completion of OFRs Collaborate with the development of Global Claim Control library/depository. Drive a culture and process to enable continuous improvement across claims quality and governance compliance. Coordinate with various functions on business improvement programs and key remediation activities. Foster working relationships with regulatory bodies and with AIG business groups in furtherance of AIG Compliance efforts. Ensure appropriate support is provided to Legal, Vendor Services, Quality Assurance, and other support groups. Tracking of agreed actions plans through to completion, where appropriate this may include escalation of overdue actions and support with or directly follow up reviews or evidence gathering to ensure that the plans have been completed. Establish and maintain effective communications/collaboration with all stakeholders (Claims Leadership, Compliance, Underwriting, Actuary etc.) to identify trends and opportunities and to advance business alignment. Represent Claims in enterprise forums and projects to ensure global operating excellence and enhanced internal collaboration. Collaborate with claim management in the development of meaningful action plans that detail the tasks, resources, and timeframes necessary to improve claim handling Proactive involvement in the identification and execution of project activity to enhance the QA, Governance & Training function and to enhance the quality and compliance of AIG’s claims function Interact with multiple business partners (Underwriting, Claims, Internal Audit, TPAs, Accounts, Global Legal & Compliance), as required Contribute to the team, share ideas, create corrective actions, and identify root causes across claims units Stay current within respective field(s) of expertise, jurisdictional changes and relative licensing Drive a culture that promotes collaboration, diversity, equity, and inclusion. What we’re looking for: The successful candidate will have proven experience in operating within a multi-channel complex organization and a demonstrated ability to both lead and influence at varying levels. In addition, she/he will have a proven track record as an exceptionally effective change agent. The candidate will possess a strong business and process mindset and change leadership skills to unify teams around common goals and drive change. Additional requirements include: Extensive Compliance, Governance and/or audit, regulatory background. Comprehensive awareness of the Business and Regulatory environment Proven claims experience of 5+ years in claims handling, preferably across all lines of business Possess a strong understanding of Insurance Claim operations Experience in building governance frameworks within a complex organization ideal Expertise in Continuous Improvement Methodologies. A commercial mindset with a proven track record of making sound decisions backed by data Exceptional communication skills including the ability to develop and present clear and concise analysis and recommendations to senior management Proven ability to dissect complex business issues, perform research and analysis, and synthesize conclusions into a value-maximizing strategy Ability to connect staff both on an individual level and in large groups; capacity to enforce accountability, cultivate entrepreneurship, and learn the strengths and weaknesses to best leverage skills and nurture talent. Excellent interpersonal, written and verbal communication and problem resolution skills Proficient information systems understanding and skills, to include Microsoft Office programs (Word, Excel, Access, and Power Point) and the internet Ability to collect, dissect, and analyze complex data sets to identify root causes/trends, leakage and quantify the cost of non-compliance Ability to excel independently and in a team environment Strong organizational skills and demonstrated ability to meet deadlines. Must be fluent in Spanish and English, Portuguese would be useful but is not a requirement At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com . Functional Area: CL - Claims AIG MEXICO SERVICIOS S.A. DE C.V.

GenAI Data Modeler Be part of something groundbreaking At AIG, we are making long-term investments in a brand-new, innovative Generative AI team, designed to explore new possibilities for how artificial intelligence can be applied in insurance and beyond, and we need your help. With the support and investment needed to explore new frontiers in Generative AI, you’ll be working alongside talented colleagues, innovating and contributing to projects that will transform how we manage risk and serve our customers. This team is central to our vision of the future and the core of our business offering. We will incorporate best-in-class engineering and product management principles, and your contribution will be critical to its success. To rapidly advance and innovate, we need your skills and expertise to build world-class products. If you’re excited by the opportunity to create meaningful impact at scale and shape the future of the insurance industry, we’d love to hear from you. Who we are AIG is one of the leading global commercial and personal insurance organizations, with one of the most far-reaching property casualty networks. We provide world-class products and expertise to businesses and individuals in approximately 190 countries and jurisdictions. At AIG, we’re reshaping how the world manages risk, and we’re inviting you to be a key part of that transformation. As a Data Architect, you’ll have the opportunity to make a meaningful impact, leveraging and further developing your skills to guide groundbreaking AI initiatives. If you’re looking for a place to grow your career and where your contributions will shape the future, AIG is where you belong. How you will create an impact As a Data Modeler, you will drive the development of AIG’s data architecture and ontology frameworks, ensuring that our data systems are robust, scalable, and future-proof. You’ll shape how data is modeled, integrated, and governed across the organization, helping business applications deliver faster with greater quality and compliance. Your role will be crucial in creating reusable enterprise information assets, and you will collaborate closely with solution architects, product owners, and engineering teams to deliver high-impact business outcomes. This is an opportunity to play a key role in ensuring data architecture supports innovation, compliance, and improved business performance. Creating and managing data models and ontologies for large-scale business applications across multiple geographies Assisting the design and integration of enterprise information assets, services, and business systems to ensure efficient data usage and compliance with governance standards Documenting and continuously improving data architecture systems, while educating teams on data governance standards and best practices Collaborating with product owners, engineers, and the Data Governance team to ensure high data quality, security, and privacy compliance across business applications Monitoring market and industry trends in data architecture and applying them to enhance AIG’s information lifecycle management and data integration processes What is needed to be successful Data modeling and data analysis experience: You bring expertise in creating complex data models, and have a proven track record of modeling with 3NF, as well as dimensional and Data Vault methodologies, as well as contributing to the data architecture strategy at an enterprise level Strong data analysis, data profiling and SQL skills You have experience with best practices in data governance, security and privacy in modeling and data architecture Strong knowledge of data technologies, data design practices and data integration Passion for integrity and clarity of data Experience with master and reference data management Experience across sub-functional data domain areas such as reporting, analysis, conceptualization and design of data assets across warehouses and marts You are passionate about using the latest technology for data innovation and are excited to use AI and LLM integration to innovate Experience (or certification) with data modeling tools, ETL tools, Snowflake, Dimensional Modeling, Data Vault modeling, ER modeling Experience (or certification) working with NoSQL databases like MongoDB, experience with XML / JSON Solid communication skills – verbal and written AGILE / Rally development experience or training required Experience with (or strong enthusiasm about) AI-driven solutions It would be nice if Experience in Data Warehousing Experience using Snowflake platform You have a good understanding of ontologies Experience with Palantir Foundry or similar tool is highly desired Experience in insurance or financial services is desired Ready to solve bigger problems? We would love to hear from you. #LI-AIG #AI #GenAI #artificialintelligence #DataEngineering #DataMining At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com . Functional Area: DT - Data American International Group UK Limited, Ireland Branch & AIG Europe S.A. (Ireland Branch)